The ICBR FAQ offers answers to the most common questions relating to our services and protocol. Please review the list of questions below – the answer you need may already be there. If you do not find the answer to your question here, please contact us.
Expand All General FAQs | Collapse All General FAQs
- How do I get to ICBR?ICBR is located at 2033 Mowry Road, on the first floor in the South Wing of the Cancer and Genetic Research Complex at the University of Florida. Visitors may bike, drive, or ride a bus to the facility. Click here for directions.
- What bus routes stop near ICBR?
- Where can I park?Parking spaces at ICBR are limited. Visitors may request a temporary parking permit from the receptionist upon arrival. Service engineers who have an appointment will have a parking permit reserved for them.
- Who can I contact to discuss my project?Please e-mail ICBR with a description of the project and an ICBR administrator will connect you with the appropriate core staff member.
Expand All myICBR Billing FAQs | Collapse All myICBR Billing FAQs
- How do I pay my bill?UF customers can pay for services in the following ways:
Chartfield – If you are a UF customer paying with chartfield, the invoice will be available for dispute for 7 days. After this time, the invoice will be considered approved by the PI and payment will be automatically collected using the chartfield information noted as the “Source of Payment”. NOTE: Your account may be put on hold if your chartfield information is invalid for any reason. Please check to make sure the information entered into myICBR is accurate. If any information is inaccurate or you would like to pay using a different chartfield, please file a dispute in myICBR and provide accurate information.
Credit Card – ICBR accepts Visa, MasterCard, American Express and Discover. If you wish to make a credit card payment, please call ICBR at 352-273-8030 and have your credit card ready. You can also pay invoices online by going to the invoice and clicking on the “Click to Pay Online with a Credit Card” link. If an invoice is designated to be paid by chartfield, the link to pay by credit card will not appear. No credit card payments will be accepted by fax or email.
Non-UF customers can pay for services in the following ways:
Check – Please make checks payable to the University of Florida and include the invoice number on the check. Checks may be mailed to the address below.
2033 Mowry Road, CGRC
PO Box 103622
Gainesville, FL 32610
Credit Card – ICBR accepts Visa, MasterCard, American Express and Discover. If you would like to make a credit card payment, please call ICBR at 352-273-8030 and have your credit card ready. You can also pay invoices online by going to the invoice and clicking on the “Click to Pay Online with a Credit Card” link. No credit card payments will be accepted by fax or email.
Wire transfer – For bank wire transfer information, contact ICBR at 352-273-8030 or ICBR-Administration@ad.ufl.edu.
- How does ICBR establish service fees?Fees are calculated on the basis of consumables used to perform the service, plus a pro-rated fraction of the expenses required for maintaining the instrument utilized in the service (if any).
- How do I get a submission ID number?Submission ID numbers are generated by customers in myICBR. Customers can create a submission ID number at any time by signing in to myICBR and clicking on the Submissions tab. A myICBR kiosk available for use in ICBR lobby.
- Why didn't I receive an invoice in the mail?ICBR invoices are electronic and invoice notification is delivered via e-mail. Customers can view all current and previous invoices by signing in to myICBR and clicking on the Invoices tab.
- My grant is expiring, can you create an invoice for future work?No. ICBR cannot accept pre-payment. Chargers for work completed are entered in stages (as work is completed) and invoices are generated on a weekly billing cycle. Please communicate with staff and plan ahead if you have a grant deadline approaching.
- How do I authorize or remove users from my myICBR lab account?The lab Investigator, Manager, or Financial user can add, edit or remove other lab users and their affiliated role by completing the myICBR Account Change Request form.
Expand All Services FAQs | Collapse All Services FAQs
- I'm not sure what service I am looking for, what should I do?E-mail ICBR with a description of your project and an ICBR administrator will connect you with the appropriate core staff member.
- How do I utilize ICBR services?
- Does ICBR have any walk-up services?Yes! Customers who wish to use instruments for self service and walk-up must first be trained on the instrument by an ICBR staff member. More information is available under Self Service.
- How do I get trained on an instrument?Information on instrument access and training is available on the Self Service page.
- Which core do I use for confocal?ICBR offers many services in a variety of forms. We encourage you to contact us and an ICBR administrator will connect you with the appropriate core.
- Which core do I contact for gene expression?ICBR offers many services in a variety of forms. We encourage you to contact us and an ICBR administrator will connect you with the appropriate core.
- Where can I find the Hybridoma core?The Hybridoma core has changed its name to the Monoclonal Antibody core. You can access the Monoclonal Antibody core information here.
Expand All Samples FAQs | Collapse All Samples FAQs
- How do I prepare a sample?Sample preparation differs, depending on the core and service requested. Please contact the core you are delivering your sample to for sample preparation guidelines.
- Do I have to drop off my sample(s) in person?No. Samples can be delivered in person, shipped to ICBR, or dropped off at one of our drop off refrigerators located around campus. ICBR does not recommend that samples requiring extreme conditions or immediate assistance be left in sample drop off refrigerators.
- Where can I drop off my sample(s)?Drop off refrigerators are located in the ICBR lobby, the Health Science Center Fisher Store, and Fifield Hall room 1117. Samples requiring extreme conditions or immediate assistance should not be left in sample drop off refrigerators.
- Are there any shipping guidelines?If a sample is being shipped, please make sure that it will not arrive on a day that ICBR is closed (weekends and UF holidays). ICBR recommends that samples are shipped at the beginning of the week, to allow time for them to arrive before the weekend.